FAQ's
We understand that sometimes things don’t work out as expected, and you may need to request a refund. This refund policy outlines our process for handling refund requests. Refund/ Return portal
- You are eligible for a refund within [ 17] days from the date of purchase.
- Refunds will only be issued for products or services that were purchased directly from Abba and kids.
- Refunds are not applicable to any custom-made or personalized products, such as those with your name, photos, or other personalized elements.
- Full Refund: If you are not satisfied with our product or service, we will issue a full refund.
- Partial Refund: If only part of your purchase is defective or unsatisfactory, we will issue a partial refund for that specific portion.
- To initiate a return, we provide you with a convenient Return Portal. This online platform allows you to easily submit your request and provides all the necessary information. Using our Return Portal ensures a smooth and efficient return or refund process. Click here
- Once the return request is approved, we will issue the refund within [3- 7] working days of you dropping your parcel off at your local post office or collection point to the original payment method used for the purchase.
- If you wish to cancel your order before the product is shipped.
- If the product or service has already been shipped or provided, please refer to our refund policy for eligibility.
- We reserve the right to refuse a refund if we suspect fraudulent or abusive behavior.
- We also reserve the right to modify or update this refund policy at any time without prior notice.
If you have any questions about our refund policy or wish to request a refund, please contact us at [contact information].
Yes, if your order hasn’t shipped.
No, please return the items to us and start a new order to receive your desired item.
click here
Your payment method will be charged immediately after completing order.
Your refund will be issued to the same payment method used to make the original payment of the purchase.
Our goal is to process your return as soon as possible. Please start a return through our return portal and your refund should be processed within 3-7 working days of you dropping your parcel off at your local post office or collection point. On occasions it may take a little longer, Life happens.
Sorry, we do not refund postage/shipping charges.
Please contact your bank.
your refund will be automatically directed back to the bank account linked to your card.
We apologize for the inconvenience that your faulty item has caused you. For us to help you, we would need you to start a refund process. Please add a picture of the faulty item and your order number. Click here
go into login and click forgot your password, enter your email or user name then you will receive a link on your email, click on that link to reset your password
Go to my accounts and clink on accounts details, enter your current password then enter the new password which you want to set and confirm password. once you are done click on save changes
Go into MY Account, Click on Accounts Details there you will see the option for “Email Address”. Where you can change your new email.
By Email
Go into MY Account, and Click on Addresses. There you can change your Billing & Delivery address.
